You run IT. You know which demos survive a real queue.
You've sat through more AI-powered demos than anyone in the building, and you know how few survive contact with an actual ticket queue. So we'll skip the pitch: here's the unglamorous work worth automating, and the work that isn't.
The tickets that don't need you, and the ones that do
Tier-1 on repeat
Password resets, access requests, and the same how-do-I tickets consuming senior time that should go to hard problems.
Triage by hand
Tickets read, categorized, and routed manually before anyone starts actually fixing anything.
Runbooks scattered
Resolution steps spread across shared drives, wikis, and one engineer's memory, different every time.
MSPs re-keying
Client details and configs entered across the PSA, the RMM, and the docs, none of them agreeing.
Grounded in your runbooks, gated on your rules
We build on the SOPs and tools you already have, not a new platform your team has to learn.
Triage & routing automation
Tickets classified, enriched, and routed the moment they land, so the queue starts sorted instead of getting sorted.
Tier-1 assistant
An assistant grounded in your documented resolutions that handles the repetitive tickets and escalates the rest with context attached.
Agents with approval gates
Agents that execute your documented procedures, with a human sign-off before anything touches production.
We build around your stack, not on top of a new one
You don't need another platform bolted over the PSA, RMM, and ticketing you already run. You need those tools to work together, instead of paying technicians to be the middleware.
Anything that touches production waits on a human. When it's built, you own it, the code, the workflows, the whole thing.
You know which tickets you're sick of
Tell us what floods the queue. We'll tell you which tickets deflect cleanly, and which a bot would only make worse.
Show us your ticket queue →