The bottleneck isn't the diagnosis. It's the front desk.
Most healthcare-AI pitches promise to transform clinical care. Your actual bottleneck is quieter and everywhere: insurance verification, scheduling, intake, and prior authorization, an administrative load that burns out staff and slows every patient down before they ever see a clinician.
The paperwork between the patient and the care
Eligibility by hand
Insurance verification and benefit checks done manually, one payer portal at a time.
Scheduling churn
Booking, rescheduling, reminders, and no-show follow-up eating the front desk's whole day.
Intake re-keyed
Patient information typed into the EHR, then again into billing, then again into the referral.
Prior-auth limbo
Authorizations stuck in fax-and-wait loops while the patient and the clinician both wait on paperwork.
Automation around care, never inside it
We take the routine administrative work off your staff so they spend their time on patients, not portals.
Intake & eligibility automation
Patient intake and insurance checks that run through your systems without staff re-typing between portals.
Booking & reminders
Scheduling, reminders, and no-show follow-up handled automatically, with a human in the loop when a case needs one.
A patient-facing assistant
An assistant grounded in your policies that answers the routine calls, hours, directions, what to bring, and hands off to staff when it should.
We stay out of clinical decisions
Nothing we build makes a clinical judgment. We automate the administrative and documentation work around care, and every agent has a human approval gate.
Security and governance start at Discovery, not after go-live, and patient data stays in the US, Canada, UK, or EU, never outsourced to unregulated markets.
Your front desk already knows the answer
Tell us where the front office stalls. We'll tell you which tasks an agent can carry, and which belong with your staff.
See where we'd start →